Returns Policy

Each item we make is packaged and shipped in the best condition. However, should you wish to return an item then we are more than happy to refund or exchange a product from our range. Please ensure the item is returned unused, in the original packaging and within 30 days of receipt.

Changed your mind?

Should you wish to return an item then please ensure the item is returned unused, in the original packaging and within 30 days of receipt. If an item is returned because you have changed your mind then only the cost of the item will be refunded, not the original postage. Please make sure that you inspect your order upon arrival and are happy with your item/s before recycling the packaging.

Please call 01273 890398 or send an email to info@blacksmithdesigner.com to discuss the best way to return your item.

Products must be returned at your own cost.

We recommend you use a courier who provides a tracking number and delivery confirmation, ensuring the package is insured to the value of its contents as we cannot take responsibility for any items that are lost or damaged.

Please remember to include your proof of purchase along with a cover note quoting your order number. Our return address is:

James Price Blacksmith Ltd
The Workshop
Highbridge Lane
East Chiltington
East Sussex
BN7 3QY
United Kingdom

When we have received your returned item, we will contact you to arrange your exchange or refund.

Please note that none of the above affects your statutory rights if goods are faulty or not as described. For your rights of cancellation under The Electronic Commerce (EC Directive) Regulations 2002, please see our Terms of Service.

Damaged or faulty item?

If an item is damaged in transit, incorrect or the result of a production issue, your return shipping costs will be fully refunded. Please call 01273 890398 or send an email to info@blacksmithdesigner.com to discuss the best way to return your item.